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The Federal Government and State Governments provide funding sources that are available to employers to assist in training their staff.
The main sources of funding are as follows:
Hopwood Integrated Training can advise what funding may be available to your company and assist you in claiming this funding.
The majority of training will be delivered in your workplace at a time that is suitable for your company.
The training consists of both theoretical and practical elements that relates specifically to your industry. Theory training utilises a classroom environment and our trainer will accompany the trainee in their day-to-day working environment to undertake practical training and assesment.
We have hand-selected our staff to conduct the best possible training in a highly professional manner. They are required at a minimum to hold a Certificate IV in Training and Assessment as well as relevant qualifications pertaining to the particular specialisation they train within.
Our trainers are highly experienced in their respective fields, and have worked within these industries so we can understand your needs as an employer and better relate to your staff.
Certificate III in Transport and Logistics (Road Transport) - Bus & Coach
Hopwood Integrated Training has been training within the Passenger Transport Industry for many years now and are very confident that we can supply a quality training solution to urban and long distance bus and coach operators.
This qualification can be utilised as an entry level qualification for new comers to the Passenger Transport Industry or to recognise and upgrade the skills of individuals who have been working within the industry for a number of years.
In what areas will the trainee develop skills and knowledge whilst undertaking Certificate III in Transport and Logistics (Road Transport)?
| Fatigue Management | Response to a Security Threat |
Course Structure
This course requires 21 units of competency to be completed.
Course Units
The following is an example of a number of units that can be selected. A full listing of possible units is available on request.
| Participate in basic workplace communication | Drive medium rigid vehicle |
Both Commonwealth Employer Incentives and User Choice Funding is available for this qualification - eligibility criteria apply
Certificate IV in Transport and Logistics (Road Transport) - Bus & Coach
This qualification is ideal for individuals such as Depot Managers and Operations Managers within the Transport and Logistics Industry or to recognise and upgrade the skills of individuals who have been working within these roles for a number of years.
In what areas will the trainee develop skills and knowledge whilst undertaking Certificate IV in Transport and Logistics (Warehousing and Storage)?
| Management of teams and rosters | Conflict/grievance resolution |
Course Structure
This course requires 7 units of competency to be completed if the trainee has previously completed the Certificate III in Transport and Logistics (Warehousing and Storage).
Course Units
The following is an example of a number of units that can be selected. A full listing of possible units is available on request.
| Coordinate quality customer service | Implement and coordinate accident-emergency procedures |
Commonwealth Employer Incentives are currently unavailable for this qualification however please contact Hopwood Integrated Training as there may be other funding sources for consideration.
Certificate III in Transport and Logistics (Road Transport) - Freight and Distribution
This qualification can be utilised as an entry level qualification for new comers to the Transport and Logistics Industry or to recognise and upgrade the skills of individuals who have been working within the industry for a number of years.
In what areas will the trainee develop skills and knowledge whilst undertaking Certificate III in Transport and Logistics (Road Transport)?
| Fatigue Management | Customer Service |
Course Structure
This course requires 21 units of competency to be completed.
Course Units
The following is an example of a number of units that can be selected. A full listing of possible units is available on request.
| Secure cargo | Apply accident-emergency procedures |
Both Commonwealth Employer Incentives and User Choice Funding is available for this qualification - eligibility criteria apply.
Certificate III in Transport and Logistics (Warehousing and Storage)
This qualification can be utilised as an entry level qualification for new comers to the Transport and Logistics Industry or to recognise and upgrade the skills of individuals who have been working within the industry for a number of years.
Staff undertaking this qualification may provide a cost effective solution to training and licensing your workers to operate Forklifts and Orderpickers. Hopwood Integrated Training is one of only a few RTO's in Queensland that are authorised to issue Orderpicker licenses.
In what areas will the trainee develop skills and knowledge whilst undertaking Certificate III in Transport and Logistics (Warehousing and Storage)?
| Occupational Health and Safety | Load Restraint |
Course Structure
This course requires 21 units of competency to be completed.
Course Units
The following is an example of a number of units that can be selected. A full listing of possible units is available on request.
| Shift materials safely using manual handling | Participate in stocktakes |
Both Commonwealth Employer Incentives and User Choice Funding is available for this qualification - eligibility criteria apply.
Certificate IV in Transport and Logistics (Warehousing and Storage)
This qualification is ideal for mid-level managers such as Shift Supervisors, Depot Managers and Operations Managers within the Transport and Logistics Industry or to recognise and upgrade the skills of individuals who have been working within these roles for a number of years.
In what areas will the trainee develop skills and knowledge whilst undertaking Certificate IV in Transport and Logistics (Warehousing and Storage)?
| Management of teams and rosters | Conflict/grievance resolution |
Course Structure
This course requires 7 units of competency to be completed if the trainee has completed the Certificate III in Transport and Logistics (Warehousing and Storage)
Course Units
The following is an example of a number of units that can be selected. A full listing of possible units is available on request.
| Coordinate stocktakes | Collect, analyse and present workplace data and information |
Commonwealth Employer Incentives are available for this qualification - eligibility criteria apply.
More information coming soon.
Certificate III in Frontline Management
The Certificate III in Frontline Management provides a pathway to careers for team leaders and people who want to get into positions of responsibility within their organization.
You will also develop hands-on skill which will enable you to provide leadership and guidance to others and take on the responsibility for the effective functioning and performance of a team and its work outcomes.
What skills will you develop whilst undertaking Certificate III in Frontline Management
Promote innovation in a team environment
Contribute to team effectiveness
Organise personal work priorities and development
Support continuous improvement systems and processes
Maintain workplace safety
Course Structure
The course requires 6 units of competence to be completed.
There are 12 units to be completed in this business course.
| Maintain workplace safety
| Organise personal work priorities and development |
Certificate IV in Frontline Management
The Certificate IV provides a pathway to careers for individuals who are required to take the first line of management in a wide range of organizational and industry contexts. Participants may have existing Qualifications and technical skills in any given vocation or profession, yet require increased skills or recognition in a supervisory functions. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
What skills will you develop whilst undertaking Certificate IV in Frontline Management
Show leadership in the Workplace
Implement an Operational Plan
Promote team effectiveness
Coordinator business resources
Implement continuous improvement
Course Structure
There are 10 units of competence covered in the Certificate 4 in Frontline Management. Comprising of 4 Core Units & 6 Elective Units.
Core Units:
| Monitor a safe workplace | Implement operational plan |
Elective Units (choice of 6):
| Identify risk and apply risk management processes | Implement customer service standards |
Certificate II in Business
Take the first step into the business world with the Certificate II in Business. It's especially designed for those who are seeking an entry-level career such as clerical or administrative assistants in offices.
What skills will you develop with the Certificate II in Business:
Work effectively in a business environment
Follow workplace safety procedures
Communicate in the business environment
Produce workplace documentation
Course Units:
| There are 12 units to be completed in this business course.
|
Certificate III in Business
The Certificate III in Business Administration can lead to more advanced career opportunities for those seeking employment in an administrative support role, for example as human resources officers, accounts officers, data entry operators, receptionists and administration and personal assistants.
This course is especially designed for those who already have basic range of knowledge and abilities in administrative and computing skills and wish to increase these skills. It is recommended for those who have completed some business studies or have some working experience.
What skills will you develop with the Certificate III in Business:
Design and produce text documents
Organise schedules
Create electronic presentations
Create and use spreadsheets
Course Units
| There are 13 units to be completed in this business course.
|
Certificate IV in Business Administration
The Certificate IV in Business Administration provides a pathway to careers such as Administration managers and personal assistants.
Through this high level course, you'll learn how to oversee an office, make decisions on administrative matters, and provide supervision and advice to colleagues and subordinates.
Upon completion, you'll be prepared for employment at a supervisor or team leader level across a range of industries. Hopwood Integrated Training can work with organisations associated with the Transport & Logistics to tailor a training program which suits the needs of both the individual learners whilst achieving the required outcomes of the organisation.
What skills will you develop whilst undertaking Certificate IV in Business
Administration:
Develop complex business documents
Administer projects
Develop and use complex spreadsheets
Build and lead teams
Arrange business travel
Co-ordinate implementation of customer service strategies
Course Structure
| There are 10 units to be completed in this Certificate IV level business administration course.
|
Certificate II in Customer Contact
The Certificate II in Customer Contact provides a pathway to careers, such as Call/Contact Centre Consultants; Customer Service Representative or Telesales Representative across a wide range of organisations and industries. The certificate level II in Customer Contact will provide participants with basic practical and fundamental operational skills and knowledge for an entry level role in a customer contact context.
What skills will you develop whilst undertaking Certificate II in Customer Contact
Use multiple information systems
Action customer contact
Deliver and monitor a service to customers
Work effectively in a contact centre environment
Course Structure
There are 10 units of competence covered in the Certificate II in Customer Contact.
| Action customer contact | Work effectively in a contact centre environment |
Certificate III in Customer Contact
The Certificate III in Customer Contact qualification will provide career paths in the areas of Call/contact centre consultants; customer service representatives; senior customer service representatives and tele-sales marketers. The course will provide a broad range of competencies which will apply to varied work contexts with relevant theoretical knowledge around customer contact.
What skills will you develop whilst undertaking Certificate III in Customer Contact
Utilise multiple information systems
Show leadership in the workplace
Deliver and monitor a service to customers
Work effectively with others
Course Structure
There are 12 units of competence covered in the Certificate III in Customer Contact.
| Use multiple information systems | Organise personal work priorities and development |
Certificate IV in Customer Contact
The Certificate IV in Customer Contact will provide an ideal career path for those individuals who are required to apply solutions to a defined range of unpredictable situations while analysing and evaluating information from a variety of sources in a Contact Centre environment. The course caters for those who may already possess well-developed administrative and clerical skills with requirements to employ further knowledge in a supervisory or leadership role in a team environment.
What skills will you develop whilst undertaking Certificate IV in Customer Contact
Coordinate implementation of customer service strategies
Develop teams and individuals
Implement continuous improvement
Monitor a safe workplace
Gather, collate and record information
Course Structure
There are 13 units of competence covered in the Certificate IV in Customer Contact.
| Develop teams and individuals | Implement continuous improvement |