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The Federal Government and State Governments provide funding sources that are available to employers to assist in training their staff.
The main sources of funding available are as follows:
Hopwood Integrated Training can advise what funding may be available to your company and assist you in claiming this funding.
Hopwood Integrated Training specialises in the delivery of Flexible Based Training delivery. We understand that the core business of our clients is not 'training' so we tailor our training delivery to suit the needs of your organisation and the role around the participants. With this in mind, the majority of training will be delivered in the clients workplace at a time that is suitable for organisational commitments.
The training delivery consists of both theoretical and practical elements that relates specifically to the industry. Theory training may utilise a classroom environment and/or our trainer accompanying the trainee in their day-to-day working environment to undertake practical training and assesment.
In order for our clients to get the most effective training outcomes, we select and match our staff to our clients need. This ensures that everyone gets the best possible training outcomes delivered in a highly professional manner. All trainers/assessors of Hopwood Integrated Training are required at a minimum to hold a Certificate IV in Training and Assessment as well as relevant qualifications pertaining to the particular specialisation they train within.
Our trainers are highly experienced in their respective fields, and have worked within these industries so we can understand your needs as an employer and better relate to your staff.
Certificate III in Driving Operations - TLI31210
The NEW qualification in Certificate III in Driving Operations has been implemented as of 16.10.2011 and is the most recent nationally recognised vocational qualification in the Transport & Logistics package. It is designed for driving operation roles within the transport and logisitics industry across a broad range of job roles.
Successful completion of the qualfication will require demonstrated competence directly relating to skill sets for the participant against their role or position in their designated organisation.
The qualification covers specialisation training for participants in the following vocational roles:
. Heavy general freight
. Bus Driver/Operator
. Refridgerated
. Pilot Vehicle
. Agitator
. Dry Liquid
. Car Carrier
. Livestock
. Wood products
. Dangerous Goods
. Cash in transit
. Over dimensional
The qualification covers a broad range of units in areas such as:
| Applying fatigue management strategies Load Restraint Managing work priorities Interpreting road maps and navigation of pre-determined routes Drive vehicle (specialisation) Undertake workplace documentation Carry out vehicle inspections Undertake continuous improvements process Work in a socially diverse environment |
Course Structure/Training requirements
To successfuly achieve the required outcomes of the Certificate III in Driving Operations, participants must complete between 18-20 units of competency.
Course Units
A full description of the range of units are available on request - please contact Hopwood Integrated Training directly for further specialised information.
Delivery of qualification
The Certificate III in Driving Operations may be delivered through a combination of structured training modalities. These include:
. Face-to-face training with a highly experienced Hopwood Integrated Trainer
. On-the-job training and assessment whilst conducting duties
. Classroom (where applicable)
Qualification Content Information
The certificate III in Driving Operations completion requirements will be as follows:
(a) 6 core units
PLUS
(b) at least one licensing or industry unit relevant to the vehicle type applicable to the job role
PLUS
(c) all units within one of the selected specialisations (job roles) - minimum of 5
PLUS
(d) 6 electives units which may be taken from the range of elective units, or may include up to 2 units drawn with appropriate contextualisation from the training package and/or from Certificate III qualifications in other relevant nationally endorsed training packages
Funding
Federal Government Employer Incentives of $4000.00* may be available for this qualification.
State Funding - The level 3 qualifications will attract User Choice Funding* arrangements for eligible participants.
*eligibility criteria apply.
Certificate III in Warehousing Operations
This qualification can be utilised as an entry level qualification for new comers to the Transport and Logistics Industry or to recognise and upgrade the skills of individuals who have been working within the industry for a number of years.
Staff undertaking this qualification may provide a cost effective solution to training and licensing your workers to operate Forklifts and Orderpickers. Hopwood Integrated Training is one of only a few RTO's in Queensland that are authorised to issue Orderpicker licenses.
In what areas will the trainee develop skills and knowledge whilst undertaking Certificate III in Warehousing Operations
| Occupational Health and Safety | Load Restraint |
Course Structure
This course requires 18 - 20 units of competency to be completed.
Course Units
The following is an example of a number of units that can be selected. A full listing of possible units is available on request.
| Shift materials safely using manual handling | Participate in stocktakes |
Both Federal Government Employer Incentives $4000.00 and User Choice Funding is available for this qualification - *eligibility criteria apply.
Certificate IV in Warehousing Operations
This qualification is ideal for mid-level managers such as Shift Supervisors, Depot Managers and Operations Managers within the Transport and Logistics Industry or to recognise and upgrade the skills of individuals who have been working within these roles for a number of years.
In what areas will the trainee develop skills and knowledge whilst undertaking Certificate IV in Warehousing Operations
| Management of teams and rosters | Conflict/grievance resolution |
Course Structure
This course requires 7 units of competency to be completed
Course Units
The following is an example of a number of units that can be selected. A full listing of possible units is available on request.
| Coordinate stocktakes | Collect, analyse and present workplace data and information |
Federal Government Employer Incentives are available for this qualification - *eligibility criteria apply.
Diploma of Management
The Diploma of Management is a nationally recognised vocational program delivering training and skills development for today's Managers.
The purpose of this powerful and challenging program is to develop skills and knowledge which will improve results for frontline and other Managers. Those undertaking the qualification will develop a specific range of skills required for Frontline Managers operating at an advanced level within the business sector.
The qualifications covers the following modalities:
. Develop the specified range of competencies for Frontline Managers at an advanced level
. Demonstrate application of competencies through workplace examples
. Deliver quantifiable improvements for their or-ganisation through Strategic Workplace Improvement Projects
. Evaluate own ongoing professional development needs and take ownership for self development
. Take responsibility for managing self and teams to meet the challenges of the workplace Training requirements
To successfully achieved the required outcomes of the Diploma of Management, students will completed 8 units of competency. The 8 units are made up of 5 Core and 3 Electives.
Course Duration
This qualification has a nominal duration of 36 months. However, as this qualification is structured through competency based training and assessment, students participating in the qualification may complete their training in a lesser amount of time. We encourage our students to work at the rate of their capabilities to gain the maximum amount of benefit for both themselves and their employer.
Enrolments
Hopwood Integrated Training has no fixed commencement date for this qualification. We undertake a continuous enrolment process allowing students to commence their training at the time convenient to both the individual and their organisational requirements.
Enrolments are conducted in the workplace with a Hopwood Integrated Training representative. At the time of the visit, the representative will complete all the relevant paperwork and answer questions regarding the structure of the qualification/training.
Delivery of Qualification
The Diploma of Management may be delivered through a combination of structured training modalities. These include:
. Face-to-face delivery with a highly experienced trainer
. Self-paced completion of training materials
. On-line training units
. Projects
. Classroom (where applicable)
Benefits of Training
. Demonstrated performance improvement
. Nationally recognised training program
. Standardised skills base across the organisation
. Delivered around the needs of your individual organisation
. Increased staff retention and contentment
. Access to Federal Funding of up to $4000.00* per student to support the cost of training
. Management pathway
Qualification Content Information
The Diploma of Management program covers 8 units of competencies in areas such as:
Manage budgets and financial plans
Manage people performance
Manage Operational plan
Facilitate continuous improvement
Manage quality customer service
Manage risk
Manage Projects
Manage an information or knowledge management system
Manage personal work priorities and professional development
Ensure team effectiveness
Ensure a safe workplace
Develop a workplace learning environment
Manage Payroll
Establish and maintain a workgroup computer network
Manage and monitor business or records systems
Develop workplace policy and procedures for sustainability
Plan or review administration systems
Manage business document design and development
Manage Meetings
Plan and manage conferences
Let us take the hard work out of Training your staff.
To enquire or commence training in your business today, contact Hopwood Integrated Training on (07) 3268 7252 today!
Certificate II in Business
Take the first step into the business world with the Certificate II in Business. It's especially designed for those who are seeking an entry-level career such as clerical or administrative assistants in offices.
What skills will be developed with the Certificate II in Business:
Work effectively in a business environment
Follow workplace safety procedures
Communicate in the business environment
Produce workplace documentation
Course Units:
| There are 12 units to be completed in this business course.
|
Certificate III in Business
The Certificate III in Business Administration can lead to more advanced career opportunities for those seeking employment in an administrative support role, for example as human resources officers, accounts officers, data entry operators, receptionists and administration and personal assistants.
This course is especially designed for those who already have basic range of knowledge and abilities in administrative and computing skills and wish to increase these skills. It is recommended for those who have completed some business studies or have some working experience.
What skills will be developed with the Certificate III in Business:
Design and produce text documents
Organise schedules
Create electronic presentations
Create and use spreadsheets
Course Units
| There are 13 units to be completed in this business course.
|
User-choice funding may apply for this qualification. *Eligibility Criteria applies.
Certificate IV in Business Administration
The Certificate IV in Business Administration provides a pathway to careers such as Administration managers and personal assistants.
Through this high level course, you'll learn how to oversee an office, make decisions on administrative matters, and provide supervision and advice to colleagues and subordinates.
Upon completion, you'll be prepared for employment at a supervisor or team leader level across a range of industries. Hopwood Integrated Training can work with organisations associated with the Transport & Logistics to tailor a training program which suits the needs of both the individual learners whilst achieving the required outcomes of the organisation.
What skills will be developed whilst undertaking Certificate IV in Business
Administration:
Develop complex business documents
Administer projects
Develop and use complex spreadsheets
Build and lead teams
Arrange business travel
Co-ordinate implementation of customer service strategies
Course Structure
| There are 10 units to be completed in this Certificate IV level business administration course.
|
Federal Government and PPP Employer Incentives may be available for this qualification - *eligibility criteria apply.
Certificate III in Frontline Management
The Certificate III in Frontline Management provides a pathway to careers for team leaders and people who want to get into positions of responsibility within their organization.
You will also develop hands-on skill which will enable you to provide leadership and guidance to others and take on the responsibility for the effective functioning and performance of a team and its work outcomes.
What skills will be developed whilst undertaking Certificate III in Frontline Management
Promote innovation in a team environment
Contribute to team effectiveness
Organise personal work priorities and development
Support continuous improvement systems and processes
Maintain workplace safety
Course Structure
The course requires 6 units of competence to be completed.
There are 12 units to be completed in this business course.
| Maintain workplace safety
| Organise personal work priorities and development |
Certificate IV in Frontline Management
The Certificate IV provides a pathway to careers for individuals who are required to take the first line of management in a wide range of organizational and industry contexts. Participants may have existing Qualifications and technical skills in any given vocation or profession, yet require increased skills or recognition in a supervisory functions. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
What skills will be developed whilst undertaking Certificate IV in Frontline Management
Show leadership in the Workplace
Implement an Operational Plan
Promote team effectiveness
Coordinator business resources
Implement continuous improvement
Course Structure
There are 10 units of competence covered in the Certificate 4 in Frontline Management. Comprising of 4 Core Units & 6 Elective Units.
Core Units:
| Monitor a safe workplace | Implement operational plan |
Elective Units (choice of 6):
| Identify risk and apply risk management processes | Implement customer service standards |
Federal Government and PPP Employer Incentives may be available for this qualification - *eligibility criteria apply.
Certificate III in Transport and Logistics (Logistics Operations)
The qualification in Certificate III in Transport and Logistics (Logistics Operations) is a nationally recognised vocational qualification. It is designed for a variety of operational roles within the transport, logistics and warehousing industry.
At the completion of the qualification the student will have the skills and knowledge to made a significant contribution which will increase the overall effectiveness of the organisation.
The qualifications covers the following modalities:
. Use an inventory system to organise stock control
. Classify commodities for the import and export of goods through customs
. Manage work priorities
. Follow occupational health and safety procedures
. Undertake workplace documentation
. Consolidate manifest documentation & provide freight forwarding information to customers
Training requirements
To successfully achieved the required outcomes of the Certificate III in Transport & Logistics (Logistics Operations), participants will be required to successfully complete 21 units of competency.
Course Duration
This qualification has a nominal duration of 24 months. However, as this qualification is structured through competency based training and assessment, students participating in the qualification may complete their training in a lesser amount of time. We encourage our students to work at the rate of their capabilities to gain the maximum amount of benefit for both themselves and their employer.
Enrolments
Hopwood Integrated Training has no fixed commencement date for this qualification. We undertake a continuous enrolment process allowing students to commence their training at the time convenient to both the individual and their organisational require-ments.
Enrolments are conducted in the workplace with a Hopwood Integrated Training representative. At the time of the visit, the representative will complete all the relevant paperwork and answer questions re-garding the structure of the qualification/training.
Delivery of Qualification
The Certificate III in Transport & Logistics (Logistics Operations) may be delivered through a combination of structured training modalities. These include:
. Face-to-face delivery with a highly experienced Hopwood Integrated Training trainer
. Self-paced completion of training materials
. On-line training units
. Classroom (where applicable)
Benefits of Training
. Nationally recognised training program
. Standardised skills base across the organisation
. Increased staff retention and contentment
. Access to Federal Funding of up to $4000.00* per student to support the cost of training
. Access to User-Choice Funding is available to eligible participants
Qualification Content Information:
Maintain container/cargo records
Coordinate goods to bond premises
Complete receival/dispatch documentation
Use inventory to organise stock control
Apply product knowledge to organise work operations
Organise dispatch operations/Organise receival operations
Coordinate stocktakes
Organise warehouse records operations
Control and order stock
Receive and store stock
Apply GST legislation as part of customs broking activities
Carry out customs valuation
Classify commodities for the import and export of goods through customs
Test equipment and isolate faults
Eliminate/calculate maths, area and quantify dimensions
Prepare workplace documents
Consolidate manifest documentation
Maintain freight records
Implement and monitor occupational, health and safety procedures
Lead a work team or group
Identify major roads, services and attractions
Provide freight forwarding information to customers
Deliver and monitor a service to customers
Apply quality systems
Organise personal work priorities and development
Undertake emergency response action to a security threat
Apply and monitor workplace security procedures
Maintain financial records in a small business environment
Organise freight invoicing and payment
Document a records system
Identify and classify records to be captured
Provide records retrieval service
Undertake movement of records/destroy records
Let us take the hard work out of training your employee's.
To enquire or commence training in your business today, contact Hopwood Integrated Training
Certificate III in Driving Operations
Hopwood Integrated Training has been training within the Passenger Transport Industry for many years now and are very confident that we can supply a quality training solution to urban and long distance bus and coach operators.
This qualification can be utilised as an entry level qualification for new comers to the Passenger Transport Industry or to recognise and upgrade the skills of individuals who have been working within the industry for a number of years.
In what areas will the trainee develop skills and knowledge whilst undertaking the training:
| Fatigue Management | Response to a Security Threat |
Course Structure
This course requires 18 - 20 units of competency to be completed.
Course Units
The following is an example of a number of units that can be selected. A full listing of possible units is available on request.
| Participate in basic workplace communication | Drive medium rigid vehicle |
Both Federal Government Employer Incentives and User Choice Funding is available for enrolments into this qualification*
*eligibility criteria apply
Certificate IV in Transport and Logistics (Logistics)
This qualification is ideal for individuals such as Depot Managers and Operations Managers within the Transport and Logistics Industry or to recognise and upgrade the skills of individuals who have been working within these roles for a number of years.
In what areas will the trainee develop skills and knowledge whilst undertaking Certificate IV in Warehousing Operations
| Management of teams and rosters | Conflict/grievance resolution |
Course Structure
This course requires 7 units of competency to be completed.
Course Units
The following is an example of a number of units that can be selected. A full listing of possible units is available on request.
| Coordinate quality customer service | Implement and coordinate accident-emergency procedures |
Federal Government Employer Incentives are currently unavailable for this qualification however please contact Hopwood Integrated Training as there may be other funding sources for consideration.
Certificate II in Customer Contact
The Certificate II in Customer Contact provides a pathway to careers, such as Call/Contact Centre Consultants; Customer Service Representative or Telesales Representative across a wide range of organisations and industries. The certificate level II in Customer Contact will provide participants with basic practical and fundamental operational skills and knowledge for an entry level role in a customer contact context.
What skills will be developed whilst undertaking Certificate II in Customer Contact
Use multiple information systems
Action customer contact
Deliver and monitor a service to customers
Work effectively in a contact centre environment
Course Structure
There are 10 units of competence covered in the Certificate II in Customer Contact.
| Action customer contact | Work effectively in a contact centre environment |
Certificate III in Customer Contact
The Certificate III in Customer Contact qualification will provide career paths in the areas of Call/contact centre consultants; customer service representatives; senior customer service representatives and tele-sales marketers. The course will provide a broad range of competencies which will apply to varied work contexts with relevant theoretical knowledge around customer contact.
What skills will be developed whilst undertaking Certificate III in Customer Contact
Utilise multiple information systems
Show leadership in the workplace
Deliver and monitor a service to customers
Work effectively with others
Course Structure
There are 12 units of competence covered in the Certificate III in Customer Contact.
| Use multiple information systems | Organise personal work priorities and development |
Certificate IV in Customer Contact
The Certificate IV in Customer Contact will provide an ideal career path for those individuals who are required to apply solutions to a defined range of unpredictable situations while analysing and evaluating information from a variety of sources in a Contact Centre environment. The course caters for those who may already possess well-developed administrative and clerical skills with requirements to employ further knowledge in a supervisory or leadership role in a team environment.
What skills will be developed whilst undertaking Certificate IV in Customer Contact
Coordinate implementation of customer service strategies
Develop teams and individuals
Implement continuous improvement
Monitor a safe workplace
Gather, collate and record information
Course Structure
There are 13 units of competence covered in the Certificate IV in Customer Contact.
| Develop teams and individuals | Implement continuous improvement |
Federal Government and PPP Employer Incentives may be available for this qualification - *eligibility criteria apply.